Hire Controller


Hire Controller

Location: Stacey Avenue/ Morson Road/ Hertford Road

Reporting to: Assistant Manager

Responsible for (direct reports): N/A

Deputises for N/A

Job Purpose:

To assist customers with their requirements for hire equipment, responding to customer enquiries and processing orders in a professional manner. Preparation and chasing up of quotations together with providing relevant technical specifications of machines.

Key skills & Duties:
  • Liaison with customers regarding all hire, sales and service enquiries.
  • Sourcing equipment from third party suppliers to supplement own fleet so customer orders can be fulfilled.
  • Liaising with suppliers the day before deliveries are due to ensure equipment will be delivered.
  • Ordering of sale items.
  • Ensuring all cross hire transactions have supplier special terms replicated on the customer contract
  • Raising of sundry purchase orders
  • Updating the CRM with information received and actions taken
  • Handling customer enquiries for Powered Access, Forklifts, Telehandlers & Plant.
  • Accurately processing orders and working directly with operational colleagues to allocate stock & co-ordinate transport to maximise service efficiency for customers.
  • Updating hire management system and creating picking lists & hire contracts.
  • Pro-actively promoting the company and its products / services at all times.
  • Maintaining and exceeding company standards and targets.
  • Negotiating hire rates and preparing quotations with associated spec sheet data.
  • General administrative duties including resolution of queries.
  • Processing of payments
  • PPE guidance followed at all times

Qualifications & Experience:
  • Previous experience of working within a high-volume hire desk role desirable
  • Knowledge of types of plant / machinery/ small tools / lifting and safety equipment desirable
  • Excellent customer service skills
  • Industry Experience preferred

Person specification:
  • Works on own initiative
  • Creative and puts forward improvements
  • Team Player
  • Strong organizational skills
  • IT literate with MS office
  • Strong attention to detail
  • Actively promotes health & safety in the workplace
  • Enthusiasm to exceed customer experience

Performance targets:
  • Enquiry conversion rate
  • Order completion
  • Enquiry response time

Mandatory Training:
  • MS Office
  • Syrinx
  • iHasco Manual Handling
  • iHasco Slips trips and fall
  • Customer service
  • iHasco COSHH
  • iHasco Fire awareness
  • Cyber Security
  • Environmental awareness
  • IPAF ( if required)