Hire Controller

Location: Stacey Avenue/ Morson Road/ Hertford Road

Reporting to: Assistant Manager

Responsible for (direct reports): N/A

Deputises for N/A

Job Purpose:

To assist customers with their requirements for hire equipment, responding to customer enquiries and processing orders in a professional manner. Preparation and chasing up of quotations together with providing relevant technical specifications of machines.

Key skills & Duties:

• Liaison with customers regarding all hire, sales and service enquiries.
• Sourcing equipment from third party suppliers to supplement own fleet so customer orders can be fulfilled.
• Liaising with suppliers the day before deliveries are due to ensure equipment will be delivered.
• Ordering of sale items.
• Ensuring all cross hire transactions have supplier special terms replicated on the customer contract
• Raising of sundry purchase orders
• Updating the CRM with information received and actions taken
• Handling customer enquiries for Powered Access, Forklifts, Telehandlers & Plant.
• Accurately processing orders and working directly with operational colleagues to allocate stock & co-ordinate transport to maximise service efficiency for customers.
• Updating hire management system and creating picking lists & hire contracts.
• Pro-actively promoting the company and its products / services at all times.
• Maintaining and exceeding company standards and targets.
• Negotiating hire rates and preparing quotations with associated spec sheet data.
• General administrative duties including resolution of queries.
• Processing of payments
• PPE guidance followed at all times

Qualifications & Experience:

• Previous experience of working within a high-volume hire desk role desirable
• Knowledge of types of plant / machinery/ small tools / lifting and safety equipment desirable
• Excellent customer service skills
• Industry Experience preferred

Person specification:

• Works on own initiative
• Creative and puts forward improvements
• Team Player
• Strong organizational skills
• IT literate with MS office
• Strong attention to detail
• Actively promotes health & safety in the workplace
• Enthusiasm to exceed customer experience

Performance targets:

• Enquiry conversion rate
• Order completion
• Enquiry response time

Mandatory Training:

• MS Office
• Syrinx
• iHasco Manual Handling
• iHasco Slips trips and fall
• Customer service
• iHasco COSHH
• iHasco Fire awareness
• Cyber Security
• Environmental awareness
• IPAF ( if required)

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